Shipping and Returns Policy

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Welcome to Crystal Glitter. We are committed to delivering your jewellery safely and providing a hassle-free shopping experience. Please review our shipping and returns guidelines below.

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Shipping Policy

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All orders are processed within 1 to 2 business days, excluding weekends and UK Bank Holidays, after receiving your order confirmation email. You will receive a notification containing a tracking number once your order has shipped, and we ask that you allow up to 24 hours for the tracking information to update.

We offer standard and express shipping options within the United Kingdom. Standard Delivery via Royal Mail Tracked 48 typically takes 2 to 3 business days, while Express Delivery via Royal Mail Tracked 24 takes 1 to 2 business days. Exact shipping rates and options are displayed clearly at checkout. We also ship to select international destinations, with shipping fees and estimated delivery times calculated at checkout based on your destination country. Please note that international customers are responsible for any local import duties, taxes, or customs fees.

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Returns and Refund Policy

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You have 14 days from the date you receive your item to request a return or refund with no return shipping costs. To initiate a request, simply email us at crystalglitter2026@gmail.com with your order number and the reason for your return, and our team will guide you on how to proceed free of charge. Please note that for hygiene reasons, earrings are non-refundable unless they arrive damaged or defective.

If you have any questions or need further assistance with your order, please do not hesitate to contact our customer support team at crystalglitter2026@gmail.com. We operate Monday through Saturday from 9:00 AM to 5:00 PM (GMT) and are always happy to help.